We value your feedback! Please reach out to us directly with any compliments or concerns. Below is additional information on how to request records or file a report. admin@liveoaktherapycollective.com

Records Requests

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18.

You may request a copy of your records by contacting admin@liveoaktherapycollective.com

Administrative charges may apply.

License Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, you may contact the licensing board.

Texas Behavioral Health Executive Council

1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

https://bhec.texas.gov/contact-us/ 

Click here to access the Texas Code.

Business Concerns

If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.

Click here to learn more about your consumer rights.

https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/ 

Good Faith Estimate

As of January 1, 2022, under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both verbally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.